FAQ
📦 Orders & Delivery
Where do you deliver and what are the shipping costs?
We deliver throughout Canada. Delivery is completely free for all orders, with no minimum purchase required!
What are your delivery times?
Once your order is confirmed, it is generally processed and shipped within 24 to 48 business hours. Delivery times to your home vary depending on your province but generally take 5 to 12 business days. You will receive a tracking number by email as soon as your package is on its way.
Are payments on your site secure?
Absolutely. Our store uses SSL encryption protocol to protect all your personal and banking data. We accept major credit cards (Visa, MasterCard, American Express) as well as the most common secure payment solutions.
🎒 Products & Equipment
What types of dogs are your accessories designed for?
La Loge des Compagnons Canins was created to equip dogs that live outdoors! Whether you are hiking, camping, traveling, or doing water activities (kayaking, paddleboarding), our premium accessories (collapsible water bottles, life jackets, first aid kits) are selected for their durability, safety, and comfort.
How do I choose the right size for a life jacket or collar?
On each relevant product page, you will find a detailed size guide. We recommend measuring your dog's chest and neck circumference with a soft measuring tape (leaving two fingers' space for comfort) before ordering. If you are unsure between two sizes, we recommend choosing the larger one.
Is the citronella flea and tick collar safe?
Yes, our collar uses a natural citronella-based formula, with no strong chemical odors or greasy residues. It offers long-lasting protection for up to 8 months. Additionally, it incorporates an emergency break-away point to prevent any risk of strangulation if your dog gets caught on a branch in the forest.
🛡️ Returns & Warranties
What is your return policy?
Your satisfaction is our priority. We offer a 30-day Satisfaction Guarantee. If an item is not suitable or if you change your mind, contact our customer service to obtain the return procedure. The item must be returned new, unused, and in its original packaging.
What should I do if I receive a defective or damaged item?
Although we rigorously inspect each product, a shipping incident may occur. If a product arrives damaged, please email us immediately with a photo of the problem. We will proceed with an exchange or a full refund as soon as possible.
✉️ Contact
How can I contact you if I have another question?
Our team offers warm customer service entirely in French and English. You can reach us directly via our contact form on the website or by email. We make it a point to respond to you within 24 hours!